Privacy Statement
UpAssist, located at Aalbeek 27, 6715 GS Ede, is responsible for the processing of personal data as reflected in this privacy statement.
Contact details
https://www.upassist.com
Aalbeek 27
6715 GS Ede
+31 6 81 90 96 44
Data Protection Officer of UpAssist
Henjo Hoeksma , henjo@upassist.com
Personal data we process
UpAssist processes your personal data because you use our services and/or because you provide these data to us yourself
Below is an overview of the personal data we process:
- First and last name
- Address data
- Phone number
- E-mail address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Bank account number
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data on website visitors younger than 16 years. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at office@upassist.com and we will delete this information
For what purpose and on what basis we process personal data
UpAssist processes your personal data for the following purposes:
- The handling of your payment
- Calling or emailing you if necessary to carry out our services
- To inform you about changes in our services and products
- To deliver goods and services to you
- UpAssist also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
Automated decision making
UpAssist does not make decisions based on automated processing about matters that may (significantly) affect individuals. This concerns decisions that are made by computer programs or systems, without a person (e.g. an employee of UpAssist) being involved. UpAssist uses the following computer programs or systems: address books, mail programs, databases.
How long we keep personal data
UpAssist will not keep your personal data longer than strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
| Category | Retention period | Reason |
|---|---|---|
| Personal data | Indeterminate, unless requested to be deleted. | As long as possible to be contacted in connection with business contacts or offers. |
| Address data | Unintended unless requested to be removed. | For as long as it can possibly be contacted in connection with business contacts or offers. |
| Other data | Unless requested to be deleted. | As long as it can possibly be contacted in connection with business contacts or offers. |
Sharing personal data with third parties
UpAssist will not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data or is covered under their terms. UpAssist remains responsible for data shared with third parties and will delete it when the sharing is no longer applicable.
Cookies, or similar techniques, that we use
UpAssist uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website. You can opt out of cookies by configuring your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.
Viewing, adjusting or deleting data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or object to the processing of your personal data by UpAssist and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you.
You can send a request to view, correct, delete or transfer your personal data or a request to withdraw your permission or object to the processing of your personal data to office@upassist.com.
To make sure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but in any case within four weeks.
UpAssist we would also like to point out that you have the possibility to submit a complaint to the national supervisory authority, the Authority for Personal Data. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons. We naturally appreciate it when you notify us of such a report.
How we secure personal data
UpAssist takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at office@upassist.com.
UpAssist has taken the following measures to secure your personal data:
- Use of VPN (virtual private networking) in combination with IP restriction and public key authentication to access servers
- Security software, such as a virus scanner and firewall
- TLS (formerly SSL) We send your data over a secure Internet connection. You can tell this by the address bar 'https' and the padlock in the address bar.
- DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving emails from us that contain viruses, are spam or are intended to obtain personal (login) data
- DNSSEC is an extra security (complementary to DNS) for converting a domain name to its IP address; it is provided with a digital signature. You can have that signature checked automatically. This way we prevent you from being redirected to a false IP address.